Returns & Refunds
- I returned an item. When will I receive my refund?
Once your return has been received and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process
depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
※ We do free ship when our customers purchase over $300, whenever you want to return the item and the sum of your buying is less than $300, you need to pay for the round shipping cost.
- My order was cancelled. When will I receive a refund?
If a cancellation is made before the order is processed, we will refund you through your original payment method, depending on whether we already took payment from your account or not.
If you paid by debit card or PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.
If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't
use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.
- When will my refund or cancellation value be in my account to spend again?
We aim to process refunds and cancellations as swiftly as possible, and will keep you up to date by e-mail. Please be aware that payments can take up to 14 working days to process depending on your
bank or payment provider.
- Will custom duties, sales tax or VAT be refunded on a return?
All customers will be refunded the cost of your order including any VAT or sales tax that were applicable at the time of your purchase, but excluding the original shopping cost and any import duties
incurred to receive your order. You may be able to recover import duties for returned items by contacting your local customs bureau directly.
- Can I exchange my item?
If you would like to exchange an item, you will need to return the original item and place a new order. You will receive a full refund for the returned item according to our returns policy.